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Living conditions

 

RULES OF ACCOMMODATION, STAY AND PROVISION OF SERVICES IN THE ECO-HOTEL “ZAOZERYE”

These rules are developed in accordance with the "Rules for the provision of hotel services in the Russian Federation", approved by the Decree of the Government of the Russian Federation No. 490 of 25.04.97

– Working hours and accommodation – around the clock

1. MAIN PROVISIONS:

1.1. The territory of the eco-hotel "Zaozerye" is private property.

1.1. The term “eco-hotel” (Contractor) should be understood as: the territory of an eco-hotel, including cottages and other facilities that ensure its functioning.

1.2. The term “eco-hotel guest” should be understood as a person located on the territory of an eco-hotel using the services of an eco-hotel, including accommodation services on the basis of a concluded contract.

1.3. Accommodation in an eco-hotel is made only on the basis of an identity document.

1.4. The eco-hotel administration reserves the right to choose the client.

1.5. Full information about the eco-hotel services is available in the guest information folder of each cottage, room or other object, as well as on the website www.za-ozerie.ru .

 

2. RESPONSIBILITIES OF THE ECO-HOTEL FOR THE PROVISION OF SERVICES

2.1. To provide paid services to the guests and visitors of the eco-hotel in a timely manner and in full.

2.2. Ensure full compliance with sanitary and other standards, the quality and safety of the services provided.

2.3. To ensure the confidentiality of information about guests and visitors of the eco-hotel.

2.4. Promptly respond to the guests' demands for the elimination of inconveniences, breakdowns in equipment and equipment in the cottage, infrastructure facilities, and other shortcomings of the service provided.

2.5. Payment for accommodation in cottages, rooms is charged in accordance with a single check–out time - 12 hours of the current day.

– In case of delayed departure, the accommodation fee is charged in the following order:

– No more than 6 hours after check–out time (from 12 to 18 hours) - hourly fee;

– From 6 to 12 hours after check-out time (from 18 to 24 hours) – payment for half a day.

– For stays of no more than a day (24 hours), the fee is charged per day, regardless of the check-out time.

2.6. The Contractor provides the following types of services to the eco-hotel guest without additional payment:

– Call an ambulance;

– Use of a first aid kit;

– Call a taxi;

– Wake up to a certain time;

– Parking spaces for personal vehicles.

2.7. The Contractor has the right to conclude a contract for booking places in an eco-hotel by drawing up a document signed by the two parties, as well as by accepting a booking request by mail, telephone and other communication, which allows to reliably establish that the request comes from the guest.

2.8. If you are late for more than a day, the reservation is canceled

2.9. In case of cancellation of the reservation up to 5 days before the date of arrival, no penalty will be charged and the prepayment will be refunded upon request of the Guest. In case of cancellation later than this date or in case of non-arrival, 100 percent of the cost of the first night of stay will be charged.

 

3. THE RIGHTS OF AN ECO-HOTEL GUEST

3.1. To receive information about the operation of eco-hotel facilities, to pre-order services.

4. DUTIES OF THE GUEST AND VISITOR OF THE ECO-HOTEL

4.1. During the stay in the eco-hotel, observe moral and ethical standards, refrain from excessive alcohol consumption and obscene expressions in places of mass recreation of eco-hotel guests. Respect the right of others to rest, not to offend the Performer's staff with actions and words.

4.2. Comply with the rules for the use of eco-hotel infrastructure facilities.

4.3. Comply with fire safety rules at all eco-hotel facilities.

4.4. In the period from 23 pm to 09 am, observe silence and do not cause inconvenience to other guests of the eco-hotel.

4.5. Protect the property of the eco-hotel, including those transferred for temporary use. In case of loss or damage to property, compensate for the damage.

4.6. Inform the reception and accommodation service of the eco-hotel in a timely manner about any delay in departure. In case of 100% loading, the eco-hotel has the right to refuse the possibility of delayed departure. In this case, the guest is obliged to leave the cottage by the time of the check-out time.

4.7. When leaving the cottage, the resident is obliged to close the windows, water taps, turn off the lights, TV, close the front door with a key.

4.8. When leaving, hand over the key to the Administrator.

4.9. Independently monitor the behavior of minors brought with them. Responsibility for the commission of illegal acts by children and for their non-compliance with the rules of visiting an eco-hotel lies with the adults accompanying them.

4.10. Only the number of people specified in the payment can live and/or stay in the cottages. The administration has the right to check the number of guests staying and staying and oblige to pay for additional seats or refuse accommodation.

4.11. Do not pollute or litter the territory of the eco-hotel and the forest area, take care of the green spaces.

4.12. Park the car in a specially designated place.

4.13. To smoke in places specially designated for these purposes (in accordance with the Federal Law "On the Protection of Citizens' Health from the effects of ambient tobacco smoke and the Consequences of Tobacco Consumption" dated 02/23/2013 No. 15-FZ).

 

5. IT IS PROHIBITED ON THE TERRITORY OF THE ECO-HOTEL:

5.1. Bring pets with you.

5.2. To bring into the territory of the eco-hotel any types of weapons, piercing, cutting objects, narcotic and toxic substances, hookah;

5.3. Perform any actions that threaten the safety of the property and the environment of the eco-hotel, including using an open fire, smoking in cottages, making bonfires on the territory of the eco-hotel, etc. Monetary compensation in the amount of 5000 rubles is charged for such violations.

5.4. Unauthorized use of fireworks, sky lanterns is PROHIBITED!

5.5. To appear in the office premises without the permission of the Administration, to spoil the equipment of the eco-hotel;

5.6. Pass the key to the cottage to strangers. In case of loss of the key, the guest is obliged to immediately inform the Administrator of the eco-hotel.

5.7. Store bulky items, flammable, explosive, toxic, narcotic materials and substances in the room.

5.8. Leave children unattended.

5.9. Independently stay on the territory of an eco-hotel.

 

6. RESPONSIBILITY OF THE ECO-HOTEL GUEST AND THE RIGHTS OF THE CONTRACTOR

6.1. In case of gross violation of the rules of public safety and public order, public morality or fire safety rules by the guest of the eco-hotel, the Contractor has the right to terminate the contract for the provision of services immediately, without providing monetary compensation for unused rest time, and in the future refuse to provide services. Upon violation of the rules, the Contractor has the right to draw up an act, with the invitation, if necessary, of law enforcement officers, to make photo and video recording of violations.

6.2. In case of termination of the contract for the provision of services in accordance with clause 6.1., the refund for paid but unrealized services to the guest or visitor of the eco-hotel is carried out in accordance with the legislation of the Russian Federation.

6.3. The Contractor is not responsible for the safety of money, other currency valuables and other precious things.

 

7. FIRE SAFETY RULES

In accordance with the Law of the Russian Federation "on Fire Safety", on the basis of "Fire safety Rules", based on the specifics of the fire hazard of buildings, structures, technological processes, the following fire safety rules are established on the territory of the eco-hotel "Zaozerye", which guests of the eco-hotel territory must strictly observe.

7.1. Citizens located on the territory of the eco-hotel are obliged to strictly follow the instructions of the eco-hotel staff related to ensuring fire safety and evacuation of citizens located on the territory of the eco-hotel in case of fire.

7.2. Upon registration, guests of the eco-hotel are required to familiarize themselves with the fire safety rules.

7.3. It is prohibited in the premises of the eco-hotel:

– Smoking;

– Leave unattended switched-on electrical appliances;

– Use faulty/homemade electrical appliances;

– To dry laundry on non-designated electrical appliances;

– Store explosive, explosive and fire-hazardous substances and materials.

7.4. On the territory of the eco-hotel, it is prohibited to build bonfires outside specially equipped places.

7.5. It is necessary to familiarize yourself in advance with the location of fire shields or with primary fire extinguishing means.

– When using the bath, sauna, familiarize yourself with the rules of operation.

7.6. In case of fire, it is necessary:

– Report the fire to the administrator;

– If the fire is insignificant, start extinguishing the fire with the help of primary fire extinguishing means (fire extinguisher, water, sand, capes made of dense material, etc.);

– Evacuate people, primarily children and the elderly;

– In case of a threat to your life, it is urgently necessary to leave the danger zone;

– When leaving the room, it is necessary to de-energize the power grid, tightly cover the windows and doors of the burning room behind you, when the room is filled with smoke, it is necessary to moisten your clothes with water, cover your head with a wet napkin and go out, crouching or crawling;

– It is necessary to move away from the fire in the direction from which the wind blows.

 

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